Traversing the Multicultural Minefield: How to Quell Workplace Conflicts

recording Traversing the Multicultural Minefield: How to Quell Workplace Conflicts

You Will Learn:

  • How to determine whether it’s a personality or intercultural conflict,
  • Key techniques to manage your cross-cultural team/workforce with increased confidence and effectiveness, and
  • How to adapt your managerial style to avoid cultural conflicts, and address the ones that do occur.
Access the pre-recorded audio conference
$269.00
 

Take a good look around your office.

Who's that cohabiting in the cubes outside your door? A multitude of cultural attitudes, backgrounds, communication styles and norms.  Looks peaceful out there, doesn't it?  Don't bet on it.

Cultural misunderstandings and culture clash are increasing in the workplace.  In fact, research has shown that organizations are riddled with multicultural tensions that lower morale, decrease productivity, and hobble the company’s ability to produce wins for the organization.

Yet, unlike other forms of conflict, multicultural conflict is unusual in that it may not be intentional on either side.

Learning Objectives

This comprehensive audio conference will explore how to meet the challenges of a cross-cultural workforce, including: 

  1. How to determine whether it’s a personality or intercultural conflict,
  2. Key techniques to manage your cross-cultural team/workforce with increased confidence and effectiveness, and
  3. How to adapt your managerial style to avoid cultural conflicts, and address the ones that do occur.

During this information-packed session, you’ll also learn real-life techniques for: 

  • Creating a team environment that is open and respects cultural norms in work styles
  • Helping team members to understand and address their culturally specific motives and actions
  • Understanding the different ways we cope with conflict (problem solving, avoidance, attack and accommodating) and how to best address discord when it arises
  • Knowing when to intervene, and when third party involvement is warranted
  • Setting up an ongoing plan to measure the success of  team conflict resolution, and diversity awareness and skills

Product ID: 2975

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Faculty

Deidre Combs
Deidre Combs
Combs and Company

Deidre Combs is the author of three books on cross-cultural approaches to resolving conflict and overcoming challenges -- The Way of Conflict; Worst Enemy, Best Teacher and Thriving Through Tough Times -- that integrate common wisdom from the world’s lasting cultural traditions with systems theory and brain research. She provides leadership and conflict strategies as a management consultant, coach, mediator and professor.

Continuing Education Units

  • hrci

    HRCI – Receive 1.25 recertification credit hours toward PHR and SPHR recertification through the Human Resource Certification Institute (HRCI). For more information about certification or recertification, please visit the HRCI homepage at www.hrci.org.

    “The use of this seal is not an endorsement by the HR Certification Institute of the quality of the program. It means that this program has met the HR Certification Institute’s criteria to be pre-approved for recertification credit.”

Dicover How to Meet the Challenges of a Cross-Cultural Workforce!

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