Managing the Most Difficult People at Work: 15 Cornerstones for Handling Constructive Confrontations

recording Managing the Most Difficult People at Work: 15 Cornerstones for Handling Constructive Confrontations

You Will Learn:

  • Strategies for handling conflict with employees, peers and your boss
  • How to handle even the toughest workplace conflicts
  • Methods for confronting problem employees – how to overcome the “fear factor”
  • Best practices for managing conflict, without sacrificing your sanity or your self-respect
Access the pre-recorded audio conference
$269.00
 

Certain employees require more “managing” than others.

You know the type…the bully, gossip, whiner, slacker. And although they run the gamut from complainers to know-it-alls, all these irritating folks can be considered “Difficult Employees.”

Unfortunately, you’ve got to deal with these challenging employees because they’re in every workplace.  But tolerating these “thorns in your side” is definitely not the best solution.  Because even just one difficult employee adds frustration and stress, and it can spread like wildfire attacking productivity and morale.

Learning Objectives

This power-packed webinar explores specific strategies for nipping conflict in the bud so you can get your team thinking positively and working toward results, including:

Strategies for Handling Conflict with Employees, Peers and Your Boss

  • How to confront difficult people – and restore harmony
  • The best way to deal with tattletales, drama queens, whiners & bullies
  • How to survive (and even thrive) in a negative work environment
  • Avoid the common mistakes managers make when dealing with conflict

How to Handle Even the Toughest Workplace Conflicts

  • Deliver constructive criticism without creating more conflict
  • What to do when someone – even a boss – starts yelling
  • The most common mistake well-intentioned people make that actually worsens conflict
  • Proven coping skills that improve working relationships

Confronting Problem Employees – How to Overcome the “Fear Factor”

  • Getting employees to see “The Problem” and move to correct it
  • Effective ways to confront people that insist on being difficult
  • Strategies for solving a current bullying problem
  • Managing the victims of bullying – keeping them happy, productive and safe
  • Cover yourself – the keys to bulletproof documentation

The Most Difficult People and How to End The Conflict

  • Tips to handle the “blank stare,” the “over-reactor,”& the “over-confident”
  • How to deal with a person who practices one-upmanship
  • What to do when someone takes credit for your idea
  • Handling the person who says one thing to you but the opposite to someone else

Product ID: 2992

Bonus Material

Plus, you get the top-selling guide, Difficult People at Work: Co-working & Management Strategies for a More Productive Workplace – a $349 value – absolutely FREE!

Difficult People at WorkJam-packed with “how-to” strategies for nipping conflict in the bud, this comprehensive, 96 page guide provides practical guidance, including:

  • Identifying and Understanding the 9 Most Difficult Personality Types
    • Whiners / Complainers
    • Bullies
    • Backstabbers
    • Pessimists
    • Gossips / Tattle-tales
    • Pot-stirrers
    • Critics
  • Effective Procedures and Actionable Strategies for Handling Difficult Employees
    • Research and Evaluate the Behavior
    • Documentation
    • Objective vs. Subjective Feedback
    • Determine Root Cause of Behavior
    • Map Out Consequences
    • Improvement Plans and Follow-ups
    • Coaching Difficult Employees
    • When Termination is the Solution

This essential guide also includes finger-tip access to 30 extra pages of sample materials and relevant policy information, including: 

  • Checklist for Difficult People Procedures
  • Elements of a Written Summary of a Verbal Disciplinary Discussion
  • Sample—Documenting a Verbal Warning
  • Elements of a Written Warning
  • Written Warning
  • Follow-up Plan for Modifying Behavior
  • Discipline Documentation Form
  • Non-verbal Behaviors and their Meanings
  • Best Ways to Deal with Different Types of People
  • Dealing with Difficult People: Learning to Fight Back… on Your Terms
  • Bullying in the Workplace: What Is It and What Can You do?
  • Stop Playing “The Blame Game”: Finding Solutions Rather than Finding Fault

So, don’t delay! Order this power-packed webinar TODAY and get the essential guide, Difficult People at Work: Co-working & Management Strategies for a More Productive Workplace, absolutely FREE!  You save $349!

Discover Powerful Tools for Dealing With Difficult Employees & Nipping Conflict in the Bud!

Order my recording now

Faculty

Carol Hacker
Carol Hacker
Speaker, Author, Founder and President, Hacker & Associates

Carol Hacker is a celebrated speaker, author, founder and president of Hacker & Associates, a management consulting and seminar company headquartered in Atlanta, Georgia since January 1989. She has delivered seminars to many of the world’s most influential companies, government agencies and associations over the past 25 years.

Continuing Education Units

  • hrci

    HRCI – Receive 1.25 recertification credit hours toward PHR and SPHR recertification through the Human Resource Certification Institute (HRCI). For more information about certification or recertification, please visit the HRCI homepage at www.hrci.org.

    “The use of this seal is not an endorsement by the HR Certification Institute of the quality of the program. It means that this program has met the HR Certification Institute’s criteria to be pre-approved for recertification credit.”

Discover Powerful Tools for Dealing With Difficult Employees & Nipping Conflict in the Bud!

Order my recording now

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