Managing the Most Difficult People at Work: 15 Cornerstones for Handling Constructive Confrontations

recording Managing the Most Difficult People at Work: 15 Cornerstones for Handling Constructive Confrontations

You Will Learn:

  • Strategies for handling the tough conversations that employees hate and managers fear
  • Techniques for confidently addressing employees with an “attitude” problem
  • Methods for handling employees who lose their cool without taking their reactions personally
  • Best practices for giving critical feedback without bruising egos and causing defensiveness
Access the pre-recorded audio conference
$269.00
 

Certain employees require more “managing” than others. You know the type…the bully, gossip, whiner, slacker.

And although they run the gamut from whiners and bullies to pot-stirrers and pessimists, all these irritating folks can be considered “Difficult Employees.”

Unfortunately, one of the most challenging parts of being a leader is dealing with these challenging employees.  Yet tolerating these “thorns in your side” is definitely not the best solution.  Because even just one difficult employee adds frustration and stress, and it can spread like wildfire attacking productivity and morale.

Learning Objectives

Loaded with practical solutions for managing challenging situations, this power-packed webinar delivers specific strategies for nipping conflict in the bud so you can get your team thinking positively and working toward results, including how to:

  • Handle the tough conversations that employees hate and managers fear
  • Trust that the employee also wants harmony and honest feedback
  • Be alert to rewards that an employee might receive for unacceptable behavior
  • Protect the self-esteem of employees regardless of how you personally feel about them
  • Confidently address employees with an “attitude” problem
  • Handle employees who lose their cool without taking their reactions personally
  • Make honesty non-threatening regardless of the nature of the problem
  • Give critical feedback without bruising egos and causing defensiveness
  • Know what to do with difficult employees when nothing works

This content-rich program is loaded with practical tips for providing responsible feedback. If you’ve already tried ignoring the problem with no success, or you’re determined to sharpen your communication skills before you tackle the next tough situation, this webinar is for you.

Product ID: 5932

Bonus Material

Plus, you get the top-selling guide, Difficult People at Work: Co-working & Management Strategies for a More Productive Workplace – a $349 value – absolutely FREE!

Jam-packed with “how-to” strategies for nipping conflict in the bud, this comprehensive, 96 page guide provides practical guidance, including:

  • Identifying and Understanding the 9 Most Difficult Personality Types
    • Whiners / Complainers
    • Bullies
    • Backstabbers
    • Pessimists
    • Gossips / Tattle-tales
    • Pot-stirrers
    • Critics
  • Effective Procedures and Actionable Strategies for Handling Difficult Employees
    • Research and Evaluate the Behavior
    • Documentation
    • Objective vs. Subjective Feedback
    • Determine Root Cause of Behavior
    • Map Out Consequences
    • Improvement Plans and Follow-ups
    • Coaching Difficult Employees
    • When Termination is the Solution

This essential guide also includes finger-tip access to 30 extra pages of sample materials and relevant policy information, including:

  • Checklist for Difficult People Procedures
  • Elements of a Written Summary of a Verbal Disciplinary Discussion
  • Sample—Documenting a Verbal Warning
  • Elements of a Written Warning
  • Written Warning
  • Follow-up Plan for Modifying Behavior
  • Discipline Documentation Form
  • Non-verbal Behaviors and their Meanings
  • Best Ways to Deal with Different Types of People
  • Dealing with Difficult People: Learning to Fight Back… on Your Terms
  • Bullying in the Workplace: What Is It and What Can You do?
  • Stop Playing “The Blame Game”: Finding Solutions Rather than Finding Fault

So, don’t delay! Order your recording TODAY and get the essential guide, Difficult People at Work: Co-working & Management Strategies for a More Productive Workplace, absolutely FREE!  You save $349!

Walk Away with the Most Powerful Tools for Managing the Most Difficult Employees!

Order my recording now

Faculty

Carol Hacker
Carol Hacker
Speaker, Author, Founder and President, Hacker & Associates

Carol Hacker is a celebrated speaker, author, founder and president of Hacker & Associates, a management consulting and seminar company headquartered in Atlanta, Georgia since January 1989. She has delivered seminars to many of the world’s most influential companies, government agencies and associations over the past 25 years.

Walk Away with the Most Powerful Tools for Managing the Most Difficult Employees!

Order my recording now

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