In just 75 minutes, you will learn practical methods to customize client-interactions to make them more anticipatory and client-friendly; including how to:
- Add predictability and sensitivity to every firm service level
- Get ahead of the issues clients face before they develop a negative impression of the firm
- Reflect that your firm is on the client’s side in every situation
- Offer speedier service, without sacrificing quality
- Discuss and appropriately present pricing information in a way that clients will appreciate and understand
- Make each client feel unique and earning their loyalty to the firm
- Employ firm wide routines that reflect a culture of common sense and sensitivity
Product ID: 5552
Learn How to Fine-Tune Service Touchpoints to Improve Client Satisfaction and Build Client Loyalty!Order my recording now
Chief Client Officer, Orrick
As Orrick’s Chief Client Officer, Catherine helps to ensure that the firm is a steward of our clients’ businesses. Catherine supports Orrick’s commitment to each client’s cause by listening to their views and concerns, responding to their needs, and articulating a shared understanding of priorities.
MBA, Senior Consultant, Law Firm Culture Shift
For 25 years, Blain Banick has blended his business acumen as an MBA with deep expertise in marketing and business development to help firms run more efficiently and profitably.
Continuing Education Units
C4CM provides audio conference attendees with CLE credit processing services. To expedite C4CM processing your CLE request, please complete and submit the evaluation form available from C4CM at the conclusion of the audio conference. It will be necessary to enter the following information: name of each attorney requesting CLEs with full contact information, including e-mail address, bar number, and the state in which the attorney wants credits. Each attorney requesting credits must submit an evaluation.
Please be advised C4CM audio conferences are subject to approval from each CLE issuing organization and approval is not guaranteed (state bar associations in Delaware, Indiana, Kansas, Ohio, and Pennsylvania do not grant CLE credits for audio conferences). The approval process takes approximately 6 – 8 weeks for most organizations but can take as long as 3 – 4 months. You will be notified via e-mail with the final status of your CLE application.
Any person applying for CLE credits must attend the audio conference from start to finish (attendance will be taken for compliance reasons). Requests for CLE credits must be received no later than two weeks following the conclusion of the audio conference or live conference. CLE credits are not available for CD recordings.
If you have any questions regarding CLE credits, contact Jill Adler at 631.368.2082 x 21 or firstname.lastname@example.org.