Handling Rude, Crude and Difficult Patients: Strategies for Dealing with Frightened, Frustrated, and Manipulative Patients and Families

report Handling Rude, Crude and Difficult Patients: Strategies for Dealing with Frightened, Frustrated, and Manipulative Patients and Families

You Will Learn:

  • Quick Tips for Dealing with Rude, Crude and Difficult People
  • Non-verbal Behaviors and Their Meanings
  • Dealing with Difficult People: Learning to Fight Back… On Your Terms
  • 10 Things to Avoid in Difficult Conversations
  • 25 Helpful Phrases to Use When Having Difficult Conversations
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Every healthcare worker has come face-to-face with an angry, defensive, frightened or rude patient.  Being equipped with the best ways to respond to and handle these challenging individuals is the difference between a positive or negative outcome.

In fact, when handled improperly, these patient interactions can escalate into dangerous events, damage your reputation, and even lead to lawsuits.

How can you effectively manage difficult patients (and their families) in a way that results in a high level of satisfaction and positivity?

Introducing Handling Rude, Crude and Difficult Patients, a no-fluff, plain-English report you can use for dealing with frightened, frustrated, and manipulative patients and families.

Learning Objectives

Jam-packed with “how-to” strategies for handling difficult patients (and their families), this exclusive guide explores:

  • Healthcare Literacy and Emotional Intelligence
  • Fight or Flight
  • Patient Conflict
  • Difficult Types
    • Frightened
    • Manipulative
    • Grieving
    • Rude

This essential guide also includes finger-tip access to:

  • Quick Tips for Dealing with Rude, Crude and Difficult People
  • Non-verbal Behaviors and Their Meanings
  • Dealing with Difficult People: Learning to Fight Back… On Your Terms
  • 10 Things to Avoid in Difficult Conversations
  • 25 Helpful Phrases to Use When Having Difficult Conversations

Product ID: 6725

Learn How to Handle Difficult Patients (and Their Families) with this Exclusive Guide!

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