Handling Difficult Conversations: Communication Strategies for the Workplace

report Handling Difficult Conversations: Communication Strategies for the Workplace

You Will Learn:

  • Practical and Realistic Solutions for Tackling the Hardest Elements of Workplace Interactions
  • 25 Helpful Phrases to Use When Having Difficult Conversations
  • 10 Things to Avoid in Difficult Conversations
  • 10 Training Tips for Preparing Managers to Handle Difficult Conversations
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$357.00
 

Every manager will face tough employee talks at some point in their career.

Whether its job performance, discipline, complaints, personal hygiene, or pay… the most stressful conversations are those where you’re sure they'll end in anger or tears.

But let’s face it.  Any manager would rather ignore it, sweep it under the rug, or let somebody else do their dirty work.

Unfortunately, these tough conversations are unavoidable and need to be conducted with finesse, skill, and a hearty understanding of what is legal.

Introducing Handling Difficult Conversations: Communication Strategies for the Workplace – your practical, hands-on guide to managing the most challenging employee and management conversations.

Learning Objectives

This information-packed, 108 page guide provides practical and realistic solutions for tackling the hardest elements of workplace interactions, including:

  • Job Performance
  • Disciplinary Action
  • Termination of Employment
  • Employee Complaints about the Workplace
  • Disabilities (Related to Job Accommodations)
  • Personal Presentation/Hygiene

This convenient desk-top reference will help you manage the most emotional situations with grace and effectiveness, including:

  • Legal Concerns When Handling Difficult Conversations
  • Managers on the Frontlines
    • A Need for Manager Training
    • Components of Manager Training
  • Handling Employee Complaints Properly
    • Procedures
    • Training
    • Privacy and Confidentiality Issues
  • Risk Management When Delving into Personal Matters
    • Understanding When Conversations Need to happen
    • Legal Aspects of What Can and Cannot be Asked
    • Privacy and Confidentiality Issues
    • Documentation and Use of Information
  • Emotional Responses
    • Anger
    • Being Overly Empathic
    • Tears
    • Impatience

Plus, if you’re not completely convinced that Handling Difficult Conversations: Communication Strategies for the Workplace delivers all that we promise, we’ll refund every penny. It’s that simple.

 

Product ID: 2860

Bonus Material

This indispensable guide also includes quick reference materials and finger-tip access to:

  1. 25 Helpful Phrases to Use When Having Difficult Conversations
  2. 10 Things to Avoid in Difficult Conversations
  3. Checklist for Preparing for Difficult Conversations
  4. 10 Training Tips for Preparing Managers to Handle Difficult Conversations
  5. Dealing with Difficult People: Identify and Defuse these Problem Causers
    1. Rule Breakers
    2. Excuse Makers
    3. Bad Attitudes
    4. Unmotivated Staff
  6. Sample Employee Complaint Form

Finally, this essential tool provides HR practitioners, frontline managers, and business leaders with the process-driven techniques, skills, and ideas to effectively communicate and drain the drama out of difficult conversations.

Finally! You Can Tackle the Most Challenging Aspects of Difficult Conversations with this Must-Have Guide!

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