Employee Complaint Investigations: Your Step by Step Guide to Managing, Investigating, and Resolving Employee Complaints

report Employee Complaint Investigations: Your Step by Step Guide to Managing, Investigating, and Resolving Employee Complaints

You Will Learn:

Essential steps for dealing with employee complaints; and key guidance to handle investigations with confidence.

  • Why You Should Never Ignore Employee Complaints
  • Which Reporting System is Right for Your Business
  • A Complaint Comes In: What Do You Do?
  • Handling Interviews
  • Handling Discipline When Required
Download the complete report in PDF format
$227.00
 

Do You Know How to Investigate Employee Misconduct?

Conducting an employee complaint investigation in a fair, impartial and legally sound way isn't easy. In fact, sorting out the facts, dealing with the many parties involved, and deciding on a reasonable course of action requires hard work and training.

Unfortunately, most managers have never been trained on how to properly conduct an investigation; and they’re unaware of the common traps that can turn a poorly conducted investigation into a legal nightmare.

Introducing Employee Complaint Investigations – a powerful resource you can use to manage, investigate, and resolve employee complaints.

 

Learning Objectives

This essential, 36 page guide is designed to walk you through the steps for dealing with employee complaints; and gives you the guidance you need to handle investigations with confidence.

  • Why You Should Never Ignore Employee Complaints
  • Which Reporting System is Right for Your Business
    • What To Do if Your Employees Do Not Use (Or Have) Your Reporting System
  • Why Outsourcing May Be Your Best Option
  • A Complaint Comes In: What Do You Do?
    • Planning For The Investigation
    • Who Will Conduct It?
      • Internal vs. External Investigators
    • Determine Scope of Investigation
    • Identify Information To Gather
    • Confidentiality Issues
      • Who Should Be In The Interview Room?
    • Handling Interviews
      • What to Include in the Interviews
        • Administrative Necessities in the Interview
        • Which Questions Are Most Effective?
        • What To Leave Out
        • Documentation Best Practices
        • Documenting the Interviews
        • Identify Rules or Laws Violated
      • Reviewing the Information/Evidence and Coming to a Determination
    • Communication of Your Decision
    • Handling Discipline When Required
      • Termination
    • Federal Resources on Common Complaint Topics

Plus, if you’re not completely convinced that Employee Complaint Investigations delivers all that we promise, we’ll refund every penny. It’s that simple.

Product ID: 2835

Manage, Investigate & Resolve Employee Complaints Legally & Effectively!

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