Employee Complaint Investigations: Your Step by Step Guide to Managing, Investigating, and Resolving Employee Complaints

report Employee Complaint Investigations: Your Step by Step Guide to Managing, Investigating, and Resolving Employee Complaints

You Will Learn:

Essential steps for dealing with employee complaints; and key guidance to handle investigations with confidence.

  • Why You Should Never Ignore Employee Complaints
  • Which Reporting System is Right for Your Business
  • A Complaint Comes In: What Do You Do?
  • Handling Interviews
  • Handling Discipline When Required
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$227.00
 

Do You Know How to Investigate Employee Misconduct?

Conducting an employee complaint investigation in a fair, impartial and legally sound way isn't easy. In fact, sorting out the facts, dealing with the many parties involved, and deciding on a reasonable course of action requires hard work and training.

Unfortunately, most managers have never been trained on how to properly conduct an investigation; and they’re unaware of the common traps that can turn a poorly conducted investigation into a legal nightmare.

Introducing Employee Complaint Investigations – a powerful resource you can use to manage, investigate, and resolve employee complaints.

 

Learning Objectives

This essential guide is designed to walk you through the steps for dealing with employee complaints; and gives you the guidance you need to handle investigations with confidence.

  • Why You Should Never Ignore Employee Complaints
  • Which Reporting System is Right for Your Business
    • What To Do if Your Employees Do Not Use (Or Have) Your Reporting System
  • Why Outsourcing May Be Your Best Option
  • A Complaint Comes In: What Do You Do?
    • Planning For The Investigation
    • Who Will Conduct It?
      • Internal vs. External Investigators
    • Determine Scope of Investigation
    • Identify Information To Gather
    • Confidentiality Issues
      • Who Should Be In The Interview Room?
    • Handling Interviews
      • What to Include in the Interviews
        • Administrative Necessities in the Interview
        • Which Questions Are Most Effective?
        • What To Leave Out
        • Documentation Best Practices
        • Documenting the Interviews
        • Identify Rules or Laws Violated
      • Reviewing the Information/Evidence and Coming to a Determination
    • Communication of Your Decision
    • Handling Discipline When Required
      • Termination
    • Federal Resources on Common Complaint Topics

Plus, if you’re not completely convinced that Employee Complaint Investigations delivers all that we promise, we’ll refund every penny. It’s that simple.

Product ID: 2835

Manage, Investigate & Resolve Employee Complaints Legally & Effectively!

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