Conflict, Criticism & Sensitive Subjects: How to Successfully Address Tough Topics at Work

recording Conflict, Criticism & Sensitive Subjects: How to Successfully Address Tough Topics at Work

You Will Learn:

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$269.00
 

Have you ever had a disagreement with a coworker blow up in your face?

Or tolerated an employee performance problem because you weren't sure how to bring it up?  What about giving your boss some constructive feedback?  Too concerned about the reaction you might get?

If you’re like most people you tend to avoid difficult conversations because talking about sensitive topics feels hazardous or uncomfortable. But delaying these types of discussions frequently makes the situation worse.

Learning Objectives

The key to successfully addressing tough topics is knowing how to talk about them in the right way. In this “how-to” webinar, you will learn specific strategies for:

  • Complaining to your boss (or about your boss),
  • Giving constructive feedback to colleagues, and
  • Bringing up those “sensitive” issues that people are afraid to mention.

You’ll also get useful tips for addressing employee performance problems.  Plus, you will learn: 

  • Six reasons why tough topics can be terrifying
  • The high price you pay for avoiding difficult conversations
  • Recognizing which work discussions always require “special handling”
  • The importance of assessing power relationships before having a tough talk
  • How to recognize when “letting it go” is the best strategy
  • Why you need different “road maps” for bosses, coworkers, & employees
  • Seven questions you must answer to prepare for a difficult conversation
  • The secret to discussing work frustrations: always identify the business problem
  • How to avoid surprises by “getting inside the head” of the other person
  • The importance of carefully crafting your opening statement
  • Reducing resistance by focusing on facts and anticipating feelings
  • How to shift a discussion from arguing to problem-solving
  • A sure sign of success: agreement on solutions and action steps
  • The special challenge of talking with top executives

Product ID: 2988

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Faculty

Marie G. McIntyre, Ph.D.
Marie G. McIntyre, Ph.D.
Your Office Coach

Marie G. McIntyre, Ph.D., writes a nationwide newspaper column, Your Office Coach, and is the author of two books: Secrets to Winning at Office Politics and The Management Team Handbook. Her advice has appeared in Fortune, the Wall Street Journal, the New York Times, Canadian Business, CNBC.com, and many other publications. Some of Marie's leadership development, career coaching, and teambuilding clients include Home Depot, AT&T, Cisco, Tyson Foods, Lowe's, The Weather Channel and Prudential.

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