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Challenging Employees: Managing and Motivating the Seven Most Difficult Employee Types (On-Demand)

webinar Challenging Employees: Managing and Motivating the Seven Most Difficult Employee Types (On-Demand)

You Will Learn:

  • The secret formula for managing Childish Adults (whiners, pouters, tattletales & gossips)
  • Coaching techniques that have the greatest impact on Challenging Employees
  • Truly toxic employees: When termination is the only option
  • The five traits managers must have to effectively deal with Challenging Employees
Watch the pre-recorded web conference
$269.00
Sale Price
$169.00
 

Certain employees require more “managing” than others. You know the type…the bully, gossip, whiner, slacker.

Some of these frustrating people actually appear to enjoy pushing the limits, while others seem totally clueless about the problems they cause.

And although they run the gamut from whiners and bullies to pot-stirrers and pessimists, all these irritating folks can be considered “Challenging Employees” – that is, people who consume an inordinate amount of management time and energy, but are not really bad enough to fire.

Unfortunately, one of the most difficult parts of being a leader is confronting these challenging employees. In fact, managers often become so frustrated that they eventually abandon all attempts to correct the problem.

Yet tolerating these “thorns in your side” is definitely not the best solution.  Because even just one difficult employee adds frustration and stress, and it can spread like wildfire attacking productivity and morale.

Learning Objectives

Loaded with practical solutions for managing and motivating the seven most difficult employee types, this power-packed webinar delivers specific strategies you need to reduce challenging behavior, and improve workplace morale.

  • Six signs that you have a Challenging Employee
  • How Challenging Employees push your management “hot buttons”
  • The confrontational types: Pessimists, Challengers, & Power Grabbers
  • Passive problems: Slackers, Clingers, & Space Cadets
  • The secret formula for managing Childish Adults (whiners, pouters, tattletales, & gossips)
  • How managers enable employees by rewarding negative behaviors
  • The five traits managers must have to effectively deal with Challenging Employees
  • Coaching techniques that have the greatest impact on Challenging Employees
  • The 5-step AMISH formula for helping people change their behavior
  • How to inspire Challenging Employees by flipping their “motivational switch”
  • Using a 10-step “coaching road map” to guide your performance discussions
  • How to respond when Challenging Employees blame others or deny responsibility
  • Truly toxic employees: When termination is the only option

Product ID: 6493

Bonus Material

Your webinar includes the top-selling guide, Difficult People at Work: Co-working & Management Strategies for a More Productive Workplace – a $349 value – absolutely FREE!

Difficult People at WorkJam-packed with “how-to” strategies for nipping conflict in the bud, this comprehensive, 96 page guide provides practical guidance, including:

  • Identifying and Understanding the 9 Most Difficult Personality Types
    • Whiners / Complainers
    • Bullies
    • Backstabbers
    • Pessimists
    • Gossips / Tattle-tales
    • Pot-stirrers
    • Critics
  • Effective Procedures and Actionable Strategies for Handling Difficult Employees
    • Research and Evaluate the Behavior
    • Documentation
    • Objective vs. Subjective Feedback
    • Determine Root Cause of Behavior
    • Map Out Consequences
    • Improvement Plans and Follow-ups
    • Coaching Difficult Employees
    • When Termination is the Solution

This essential guide also includes finger-tip access to 30 extra pages of sample materials and relevant policy information, including:

  • Checklist for Difficult People Procedures
  • Elements of a Written Summary of a Verbal Disciplinary Discussion
  • Sample—Documenting a Verbal Warning
  • Elements of a Written Warning
  • Written Warning
  • Follow-up Plan for Modifying Behavior
  • Discipline Documentation Form
  • Non-verbal Behaviors and their Meanings
  • Best Ways to Deal with Different Types of People
  • Dealing with Difficult People: Learning to Fight Back… on Your Terms
  • Bullying in the Workplace: What Is It and What Can You do?
  • Stop Playing “The Blame Game”: Finding Solutions Rather than Finding Fault

So, don’t delay! Order this power-packed webinar TODAY and get the essential guide, Difficult People at Work: Co-working & Management Strategies for a More Productive Workplace, absolutely FREE!  You save $349!

Learn How to Manage and Motivate the Seven Most Difficult Employee Types!

Get it on demand now

Faculty

Marie G. McIntyre, Ph.D.
Marie G. McIntyre, Ph.D.
Your Office Coach

Marie G. McIntyre, Ph.D., writes a nationwide newspaper column, Your Office Coach, and is the author of two books: Secrets to Winning at Office Politics and The Management Team Handbook. Her advice has appeared in Fortune, the Wall Street Journal, the New York Times, Canadian Business, CNBC.com, and many other publications. Some of Marie's leadership development, career coaching, and teambuilding clients include Home Depot, AT&T, Cisco, Tyson Foods, Lowe's, The Weather Channel and Prudential.

Continuing Education Units

  • hrci

    HRCI – Receive 1.25 recertification credit hours toward PHR and SPHR recertification through the Human Resource Certification Institute (HRCI). For more information about certification or recertification, please visit the HRCI homepage at www.hrci.org.

    “The use of this seal is not an endorsement by the HR Certification Institute of the quality of the program. It means that this program has met the HR Certification Institute’s criteria to be pre-approved for recertification credit.”

Learn How to Manage and Motivate the Seven Most Difficult Employee Types!

Get it on demand now

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