Loaded with practical solutions for managing and motivating the seven most difficult employee types, this power-packed webinar delivers specific strategies you need to reduce challenging behavior, and improve workplace morale.
- Six signs that you have a Challenging Employee
- How Challenging Employees push your management “hot buttons”
- The confrontational types: Pessimists, Challengers, & Power Grabbers
- Passive problems: Slackers, Clingers, & Space Cadets
- The secret formula for managing Childish Adults (whiners, pouters, tattletales, & gossips)
- How managers enable employees by rewarding negative behaviors
- The five traits managers must have to effectively deal with Challenging Employees
- Coaching techniques that have the greatest impact on Challenging Employees
- The 5-step AMISH formula for helping people change their behavior
- How to inspire Challenging Employees by flipping their “motivational switch”
- Using a 10-step “coaching road map” to guide your performance discussions
- How to respond when Challenging Employees blame others or deny responsibility
- Truly toxic employees: When termination is the only option
Product ID: 6493
Your webinar includes the top-selling guide, Difficult People at Work: Co-working & Management Strategies for a More Productive Workplace – a $349 value – absolutely FREE!
Jam-packed with “how-to” strategies for nipping conflict in the bud, this comprehensive, 96 page guide provides practical guidance, including:
- Identifying and Understanding the 9 Most Difficult Personality Types
- Whiners / Complainers
- Gossips / Tattle-tales
- Effective Procedures and Actionable Strategies for Handling Difficult Employees
- Research and Evaluate the Behavior
- Objective vs. Subjective Feedback
- Determine Root Cause of Behavior
- Map Out Consequences
- Improvement Plans and Follow-ups
- Coaching Difficult Employees
- When Termination is the Solution
This essential guide also includes finger-tip access to 30 extra pages of sample materials and relevant policy information, including:
- Checklist for Difficult People Procedures
- Elements of a Written Summary of a Verbal Disciplinary Discussion
- Sample—Documenting a Verbal Warning
- Elements of a Written Warning
- Written Warning
- Follow-up Plan for Modifying Behavior
- Discipline Documentation Form
- Non-verbal Behaviors and their Meanings
- Best Ways to Deal with Different Types of People
- Dealing with Difficult People: Learning to Fight Back… on Your Terms
- Bullying in the Workplace: What Is It and What Can You do?
- Stop Playing “The Blame Game”: Finding Solutions Rather than Finding Fault
So, don’t delay! Order this power-packed webinar TODAY and get the essential guide, Difficult People at Work: Co-working & Management Strategies for a More Productive Workplace, absolutely FREE! You save $349!
Learn How to Manage and Motivate the Seven Most Difficult Employee Types!Get it on demand now
Marie G. McIntyre, Ph.D.
Your Office Coach
Marie G. McIntyre, Ph.D., writes a nationwide newspaper column, Your Office Coach, and is the author of two books: Secrets to Winning at Office Politics and The Management Team Handbook. Her advice has appeared in Fortune, the Wall Street Journal, the New York Times, Canadian Business, CNBC.com, and many other publications. Some of Marie's leadership development, career coaching, and teambuilding clients include Home Depot, AT&T, Cisco, Tyson Foods, Lowe's, The Weather Channel and Prudential.
Continuing Education Units
HRCI – Receive 1.25 recertification credit hours toward PHR and SPHR recertification through the Human Resource Certification Institute (HRCI). For more information about certification or recertification, please visit the HRCI homepage at www.hrci.org.
“The use of this seal is not an endorsement by the HR Certification Institute of the quality of the program. It means that this program has met the HR Certification Institute’s criteria to be pre-approved for recertification credit.”