Market Areas > Human Resources > Assertive Communication Skills

Assertive Communication Skills for Management Success

Course Description:

Which manager are you?  Aggressive, passive, or assertive? 

Think about it… do you come across as bossy or overbearing when providing direction to your employees?  Do you find it difficult to express what you want and need not only to your boss but to your employees? Or do you have the ability to provide guidance to your employees to get the job done while commanding respect?

Managers who are too aggressive may be successful in completing short-term goals, but they often struggle to maintain long-term positive relationships. On the other hand, managers who are too passive have no problem building relationships, but they find it challenging to motivate others and solve problems.

Yet, an effective manager can balance between aggressive and passive management styles.  In fact, they can build bridges, mend fences, and lead your organization confidently and effectively.

Course Highlights:

During this management skill building audio conference, our expert faculty will teach you the specific skills you need to:

1. Lead successfully and assertively (without appearing too aggressive),
2. Improve the performance and motivation of your employees, and
3. Communicate in a more assertive and compelling style without coming off as a bully.

This dynamic event will also explore how to:

• Better understand your personal communication style (aggressive, assertive, passive) and its affect on your employees performance
• Discover the true dynamics at play among your team and how to communicate so that the whole team gets it
• Develop your communication and mold responses to deal successfully with difficult people and conflict
• Understand why authority requires assertiveness

Plus, our faculty will drill down on specific skills and techniques for:

• Understanding the best phrases and vocabulary choices for assuring communication that is both tactful and assertive
• Enhancing the performance and motivation of your team through better more focused non-verbal and verbal communication
• How to communicate so that your direct reports see you as decisive and fair
• Gather feedback and evaluate your employees perceptions of your communication effectiveness

Faculty:

Jackie Kellso, Founder, PointMaker Communications

Jackie Kellso, founder of PointMaker Communications, is a professional development trainer and coach who specializes in interpersonal effectiveness — helping people make their point, express themselves and have positive impact on others when they engage in public speaking, presenting, business pitching, networking and one-on-one communication. She applies her twenty-three years of sales and sales management experience for some of the world’s most highprofile media companies (such as The New Yorker, New York Magazine, A&E Network, Viacom, iVillage and Hearst Magazines) to provide her clients with an arsenal of tools, techniques and insights that give them the confidence and personal power to face ever-increasing competition and responsibility.

Since 2003, Jackie has been an active professional development trainer and coach. She provides one-on-one coaching to executives in corporate, not-forprofit and small business sectors; develops and delivers workshops to varied professional audiences, and is a certified, licensed trainer for Dale Carnegie Training (where she teaches a variety of their courses and seminars).

Jackie’s public workshops include an assertiveness workshop, “Speak Up and Be Heard!” and a business networking workshop, “From Strangers to Allies in Just Three Minutes!” She also delivers customized presentation training seminars for corporations. Jackie has been a guest speaker and facilitator for key programs given at Pace University, JCC of Manhattan, St. Lukes Roosevelt Hospital, Society for Human Resources/HRNY, Association for Fund-Raising Professionals, The Women’s Leadership Forum, Youth Not-for-Profit Network and Federal Toastmasters. Network with Jackie on LinkedIn.

MONEY-BACK GUARANTEE:

We're so confident you'll get what you want out of this conference that we'll refund every penny if you're not completely satisfied. No questions asked! It's 100% risk-free!

pricing:

Unable to Attend?  Order the CD!
Your CD recording includes the complete audio conference presentation, audience Q&A and presentation materials.

APPROVED FOR RECERTIFICATION CREDIT:

HRCI - Receive 1.25 recertification credit hours toward PHR and SPHR recertification through the Human Resource Certification Institute (HRCI). For more information about certification or recertification, please visit the HRCI homepage at www.hrci.org. "The use of this seal is not an endorsement by the HR Certification Institute of the quality of the program. It means that this program has met the HR Certification Institute's criteria to be pre-approved for recertification credit."

Each CCM event presents a variety of information and is presented for each organization to develop its own approach and methodology.