Market Areas > General Management > New Manager Skills

A CCM "First Friday" event...

Ready, Set, Manage! Step-up Skills for New and Non-Managers

Course Description:

The complexities of today’s rapidly changing business environment makes managing more challenging than ever before.  Layoffs are leaving management gaps that need to be filled quickly.  Yet turning the rank-and-file into skilled, well-prepared managers may be tougher than you think.

New and non-managers are faced with tremendous challenges, like:

• Learning how to give directions, rather than follow,
• Managing, motivating and disciplining the work of peers — a shift that’s not only difficult but without proper preparation could result in costly mistakes,
• Developing the skills to boost morale, increase productivity, and retain employees in an already challenging environment, and
• Ensuring they understand and comply with the legal dos and don’ts of supervising employees.

Learn how to get your new supervisors ready for the management ranks in this must-attend CCM audio conference.  In this highly-informative session, you’ll learn how to:

• Position new and non-managers for success,
• Avoid common first-time manager mistakes and costly legal errors, and
• Identify the key skill areas for taking on greater responsibility and developing a well-prepared manager and future organization leader. 

By the end of this critical session, you and your new managers will also know:

• How to give, rather than follow, directions
• Key techniques to discipline and deliver constructive feedback to employees (and friends)
• Best practices for documenting employee issues
• Which techniques are most effective for boosting morale, retention, and engagement
• How to define and communicate your company’s mission, vision and strategy to direct reports
• Ways to ensure every employee you influence understands his/her role
• Why strategic communication is essential for influence
• How to set goals and use proactive planning to lead

Featured Faculty:

Maria D. Wardwell, Account Executive, Facilitator, Consultant, McCourt Associates, A Wilson Learning Business Partner

Maria Wardwell is an Account Manager, Facilitator and Consultant with experience helping clients link their business strategies to employee performance. She works closely with clients and their leadership teams to ensure that employees have the skills necessary to achieve the client’s strategic goals. As an Account Executive she matches external consultant resources to the client culture and needs and coordinators the implementation of development initiatives and interventions.

Maria has extensive experience in leadership development, performance management, change management, building team effectiveness and workflow redesign. She assists clients develop and link company and job specific competencies to create integrated performance management and development systems. Maria was a key member of the Wilson Learning team that redesigned the Leading for Performance leadership series.

Maria works with teams and managers to enhance inter company and cross- functional communication. She partners with her clients to create sustainable behavioral and cultural change for long term results.

MONEY-BACK GUARANTEE:

We're so confident you'll get what you want out of this conference that we'll refund every penny if you're not completely satisfied. No questions asked! It's 100% risk-free!

Pricing:

Unable to Attend?  Order the CD!
Your CD recording includes the complete audio conference presentation, audience Q&A and presentation materials.

APPROVED FOR RECERTIFICATION CREDIT:

HRCI - Receive 1.5 recertification credit hours toward PHR and SPHR recertification through the Human Resource Certification Institute (HRCI). For more information about certification or recertification, please visit the HRCI homepage at www.hrci.org.

Each CCM event presents a variety of information and is presented for each organization to develop its own approach and methodology.