Market Areas > General Management > Interpersonal Communication

A CCM "First Friday" event...

Communication Know-How: Develop the Skills to Master Interpersonal Interactions

Course Description:

Let’s face it, no matter how hard you work, or how many brilliant ideas you may have, if you can’t effectively communicate with your colleagues, subordinates, and superiors, your professional life will suffer. 

In today’s competitive and team-oriented business world, developing the skills to master interpersonal interactions is crucial to your success.  Whether it’s face-to-face or over electronic channels you need interpersonal know-how to persuade and negotiate your way to positive results.

Let CCM’s expert faculty help you develop the confidence and communication know-how you need to move forward in your career.  Discover how to increase your repertoire of interpersonal communication skills to overcome workplace obstacles, build better relationships, and improve overall effectiveness.

In just 75 minutes, you’ll also learn how to:

• Understand perception and the communication process
• Identify gateways and barriers to effective communication
• Strengthen your communication effectiveness with “active listening”
• Give effective feedback and cope with criticism
• Improve work relationships and reduce misunderstandings
• Choose the right words even in difficult circumstances

Featured Faculty:

Felicia J. Slattery, M.A., M.Ad.Ed., Communication Consultant, Speaker & Coach

Felicia J. Slattery, M.A., M.Ad.Ed. is a communication consultant, speaker and coach specializing in training business professionals to communicate effectively with every audience they work with from bosses to employees to coworkers and customers.  She teaches teleseminars, leads workshops, publishes written and audio materials, and offers private coaching to individual clients on improving their communication skills.  Having taught communication skills for more than a decade, Felicia knows what it takes to help her clients see results. 

A published author and popular public speaker, Felicia began her consulting and coaching business in early 2006 when she decided it was time to take the communication skills she’d been teaching for years and offer that same knowledge to people outside the classroom.  She holds two Master’s Degrees: one in Adult Education and Training and another in Communication.  In her business she teaches professionals from all walks of life and all levels powerful communication skills they need to succeed at work and enjoy happy and fulfilled personal lives. 

Felicia is the author of several e-books including Cash In On Speaking, a definitive guide to creating what she calls your Signature Speech™ to market a small business, and The Universal Laws of Confidence, a guide to helping you understand and use four universal laws to communicate confidently.  She is available to speak to groups of all sizes and will customize a soft skills training program for any audience.  You can learn more about her at www.CommunicationTransformation.com.

MONEY-BACK GUARANTEE:

We're so confident you'll get what you want out of this conference that we'll refund every penny if you're not completely satisfied. No questions asked! It's 100% risk-free!

Pricing:

Unable to Attend?  Order the CD!
Your CD recording includes the complete audio conference presentation, audience Q&A and presentation materials.

APPROVED FOR RECERTIFICATION CREDIT:

HRCI - Receive 1.5 recertification credit hours toward PHR and SPHR recertification through the Human Resource Certification Institute (HRCI). For more information about certification or recertification, please visit the HRCI homepage at www.hrci.org.

Each CCM event presents a variety of information and is presented for each organization to develop its own approach and methodology.